1. Who we are
Numero Technology Ltd ("we", "us" or "our") runs tnghq.xyz (the "Website") and is responsible for the personal data collected through it. Numero Technology Ltd is registered in England and Wales under company number 15531780. Our registered office is 111 New Union Street, Coventry, England, CV1 2NT.
This policy covers visits to the Website and enquiries you send us about TNG. Our products have their own websites, apps and privacy notices. Those notices explain how each product uses your data and which company is responsible for it. For anything to do with a product account, please contact that product's support team.
2. What we collect
When you visit the Website. Our hosting and security providers receive technical information such as your IP address, the date and time of your visit, the pages you request, your browser and device type, and the page that referred you.
Measurement. Google Analytics records how the Website is used, such as the pages viewed, how long people stay, the links clicked, device type and approximate location (country or city). How much it can record depends on your cookie choice, as section 4 explains.
When you contact us. We receive your name, email address, organisation and whatever you include in your message, along with our replies. Sometimes a colleague or business contact introduces you to us. In that case we receive your name, role, organisation and work contact details from them.
Please don't send passwords, verification codes, identity documents, payroll records or bank details to our general inboxes.
3. How we use it and why
- To run and protect the Website, including serving pages, fixing errors and blocking abusive traffic. We rely on our legitimate interest in keeping the Website secure and working.
- To answer your enquiry, keep a record of it and pass it to the right team. We rely on our legitimate interest in managing business correspondence, or on taking steps you have asked for before entering into a contract.
- To handle privacy requests, complaints and legal matters. We rely on legal obligation, or on our legitimate interest in establishing, exercising or defending legal claims.
- To understand how the Website is used, so we can improve it. Where you accept analytics cookies, we rely on your consent, which you can withdraw at any time through Cookie settings. For cookie-free measurement, we rely on our legitimate interest in improving the Website, and you can opt out as section 4 explains.
We don't sell personal data, and we don't make decisions about you through the Website by automated means alone.
5. Who we share it with
- Service providers who host the Website, keep it secure and run our email. They act on our instructions under contract.
- Google, which provides Google Tag Manager and Google Analytics, and Cloudflare, which hosts the Website and provides cookie-free visit counts.
- The team or group company that runs a product, including our group company in Nigeria, if your enquiry is about that product.
- Professional advisers, and courts, regulators or public authorities where the law requires or allows it.
- A buyer or successor if our business is reorganised or sold, under confidentiality.
6. International transfers
Our team works across the UK and Nigeria, and some of our providers may process data outside the UK. When personal data leaves the UK, we use the safeguards UK data protection law requires, such as adequacy regulations or the UK International Data Transfer Agreement. Where Nigerian law applies, we follow the Nigeria Data Protection Act 2023. Contact us if you would like details of the safeguards we use.
Google may process analytics data in the United States. Google LLC is certified under the UK Extension to the EU-US Data Privacy Framework, which UK law recognises as providing adequate protection.
7. How long we keep it
- Website and security logs: 30 days, or longer only where needed to investigate a specific incident.
- Analytics: Google Analytics keeps event data for 14 months, then deletes it. Your cookie choice stays in your browser for 12 months, after which we ask again.
- Enquiries: 12 months after our last substantive contact, unless the matter turns into a contract, complaint or legal issue.
- Privacy requests and complaints: 24 months after the matter is closed. Any identity documents used to verify a request are deleted once verification is complete.
- Backups: overwritten on a rolling 30-day cycle.
8. Security and children
We protect personal data with access controls, encrypted connections and careful choice of providers. If a security incident affects your data, we will tell you and the relevant regulator where the law requires us to.
The Website is meant for businesses and adults. If you think a child has sent us personal data, please contact us and we will deal with it.
9. Your rights
Under UK data protection law, and the Nigeria Data Protection Act where it applies, you can ask us to:
- give you a copy of your personal data and tell you how we use it
- correct data that is wrong or incomplete
- delete your data, or restrict how we use it
- stop using your data where we rely on legitimate interests, or for direct marketing
- send data you gave us to you or another organisation in a portable format
Where we rely on your consent, you can withdraw it at any time. To make a request, email privacy@tnghq.xyz and tell us what it is about. We may ask for information to confirm your identity. We will reply within one month, and if we need longer we will tell you why.
You can complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint or, where Nigerian law applies, the Nigeria Data Protection Commission at ndpc.gov.ng. We would appreciate the chance to sort out your concern first.
10. Changes to this policy
We will post any update on this page with a new date. If a change significantly affects how we use your data, we will tell you in the way the law requires.
11. Contact us
Email privacy@tnghq.xyz, or write to Numero Technology Ltd, 111 New Union Street, Coventry, England, CV1 2NT.